Proper functioning of IT service operations is necessary for business continuity. No sooner your service operations break down such as slowing down of the Email server than your entire business operations can be put on the verge of destruction.
ITIL incident management
What is ITIL Incident Management?
Today’s cybersecurity threats are so fast and sophisticated that they can disrupt IT functions for hours, days, and even months. For example, the ransomware attack prevents users from accessing their systems or files unless they pay a ransom to notorious extortionists. Under such circumstances, having an effective incident management program is always necessary.