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ITIL incident management

ITIL-incident-management
December 2, 2019December 2, 2019 Fakhar Imam

What is ITIL Incident Management?

Today’s cybersecurity threats are so fast and sophisticated that they can disrupt IT functions for hours, days, and even months. For example, the ransomware attack prevents users from accessing their systems or files unless they pay a ransom to notorious extortionists. Under such circumstances, having an effective incident management program is always necessary.

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